FAQ payments, shipping & returns

How can I pay at Watts Footwear B.V.?

What are the different shipping methods and their costs?

Can I also order abroad (outside of the Netherlands)?

Can I pick up my order?

When will my order be processed and shipped?

Can I also return and how does that work?

I have another question!

What about customs?

 

How can I pay at Watts Footwear B.V.? You can securely pay with credit cards Visa and Mastercard but also thourgh Ideal, Sofort, Bankconctact and KBC. These online payment methods are generated by our secure payment partner Mollie. Read the different methods below.

MAESTRO, BANK CONTACT, SOFORT BANKING
These are similar methods as the Dutch iDEAL, but with a foreign version. These payment options are not available to the Dutch consumer, but will be automatically displayed (instead of iDEAL) in the countries that can use this. This payment option is also processed by our payment provider Mollie Payments. After choosing 1 of these options, you will automatically be redirected to the secure payment page to meet payment. A payment with 1 of these methods will be processed immediately. We receive online confirmation so that fast delivery is possible.

IDEAL

This is the most simple and cheap way to pay in the Netherlands, we receive your payment immediately and there are no additional charges.

CREDITCARD
Master Card and Visa. These payments are processed in the secure environment of our payment provider Mollie Payments. A payment with 1 of these credit cards will be processed immediately. We receive online confirmation so that fast delivery is possible.

Please note, when paying by Master Card and Visa, the shipping address of the order must match the displayed address / shipping data linked to the Master Card and / or Visa

 

What are the different shipping methods? We ship by the Dutch PostNL.

 

What are the shipping costs? Your order will always be sent as a package so that it is insured and trackable with a track & trace code. The cost for this is in the Netherlands is €3,95. When you order above €70 in the Netherlands you don't pay any shipping.

For other countries:

EU countries: FREE shipping above €150 or €175 (depending on country)

Other countries: FREE shipping over €300

 

At check-out, you can choose from the following shipping options:

- Shipping Netherlands € 3.95

- Shipping Belgium & Germany € 7.50

- Package Europe from €12,50 to €23,50 (depending on country)

- Package Worldwide (please send us an email request for the prices webshop@wattsfootwear.nl)

 

Can I also order from abroad? Yes, we ship worldwide. Does your country not show when ordering? Then send an e-mail to webshop@wattsfootwear.nl and we will find a suitable way.

 

Can I also pick up my order? Unfortunately this is not possible at the moment.

 

When will my order be processed and shipped? If you have completed the order and paid it will usually be packed and shipped within 2 to 5 working days. We ship with PostNL.

Please notice we can not be held responsible for the shipper's careless care. Upon receipt, you as a buyer must check the contents of your package for damage / defects. If something is wrong send me us email and we will solve it together. If you get the idea the package has been carelessly transported and damaged, it is always advisable to check the content at the in presence of the shipper. If there is something wrong (content damaged or products that seem to have disappeared from the damaged box) speak to the carrier and eventually refuse the package. Then contact us directly by sending an email to webshop@wattsfootwear.nl

 

Can I also return and how does it work? Yes of course you can! It may happen that a product does not meet your expectations. Whatever the reason, you may return / exchange products within 14 days of receipt after we have been in contact. You may exchange for another size or product or we can refund the amount of the product (or products). The cost of return shipping is for the buyer. On a one-time swap we will send the package again free of charge. Please note, the product must be unused and returned in its original packaging with all the matching labels.

Send us an email to webshop@wattsfootwear.nl and indicate which product you would like to send back. Also indicate whether you want to exchange it for another product or other size (please specify which one) or you'd rather receive your money back. After receiving your return, we will send you a new package or we will refund. The cost of returning must be paid by you. We are not liable for damage caused during return shipping.

 

Our return address is:

Watts Footwear B.V.

Schijftstraat 12

5061 KB OISTERWIJK

The Netherlands

 

I have another questions! Please send us an email inquiry to webshop@wattsfootwear.nl

 

What about customs? If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver. You :)

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.

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